Terms & Conditions

01 About Us

WORCESTER CABS is a licensed private hire operator, regulated by the relevant local authority. We provide pre-booked private hire vehicle services across the West Midlands and surrounding areas.

02 Booking Rules

• All bookings are requests only. A confirmed booking exists only once we send you confirmation via SMS, email, or phone call.
• You must provide full, accurate details: exact pickup/drop-off points, date/time, number of passengers, luggage size, and any special requirements (e.g., wheelchair access, child seats, assistance needs).
• We may decline any booking at our discretion, including for unsafe destinations, incomplete details, or if we cannot meet your requirements.
• Changes to bookings must be made at least 2 hours before travel time, and are subject to vehicle availability.

03 Prices & Payment

• Fares are calculated based on distance, travel time, vehicle type, waiting time, and applicable surcharges (late nights, public holidays, extra luggage).
• Any fare shown on our website is an estimate only; final price may change due to route alterations, traffic delays, or extra services requested.
• We accept payment via cash, debit/credit card, bank transfer, and approved online payment methods. All payments are processed in British Pounds Sterling (£).
• Prepayments or deposits may be required for long-distance or advance bookings.

04 Cancellations & No-Shows

Cancelled by You

• 2+ hours before pickup: Full refund of any deposit/prepayment.
• Less than 2 hours before pickup: 50% of the estimated fare will be charged.

No-Show

• If the driver waits 15 minutes or more at the agreed pickup point with no sign of you, the full estimated fare will be charged.

Cancelled by Us

• We will notify you as early as possible and provide a full refund of all payments made.

05 Vehicle & Passenger Rules

• All our vehicles are fully licensed, insured, serviced, and cleaned to UK regulatory standards. All drivers hold valid private hire licences and have passed necessary background checks.
• All passengers must wear seatbelts at all times, in line with UK law.
• Smoking, vaping, alcohol consumption, or carrying illegal substances in our vehicles is strictly prohibited.
• You are liable for any damage, soiling, or excessive cleaning required due to your actions.
• We take no responsibility for items left in vehicles, but will make reasonable efforts to reunite lost property with you.

06 Liability

• We comply fully with the Road Traffic Act 1988, Private Hire Vehicles Act, and all applicable local authority regulations.
• Our liability for personal injury or loss is limited to the maximum cover provided by our insurance policy and UK law.
• We are not liable for indirect losses (e.g., missed flights, business appointments) or delays caused by roadworks, accidents, weather, or other events outside our control.

07 Website Use

• All content on this website (text, images, branding) is copyright of WORCESTER CABS. You may not copy or reuse it without our written permission.
• We reserve the right to update these Terms, prices, or website content at any time without prior notice.
• This site uses cookies – see our Privacy Policy for full details.

08 Complaints & Governing Law

• If you have a concern or complaint, please contact us directly via phone or email. We will respond within 7 working days.
• These Terms are governed by English and Welsh Law. Any disputes will be resolved in the courts of England and Wales.

09 Booking through our app & our Website

• 1. Your account. You need a mobile number to use the app. Keep your phone secure; bookings made from your account are your responsibility.
• 2. Prices. The price shown before you book is an estimate based on the route and our tariff, unless it is shown as a fixed price. The final fare can change with waiting time, extra stops, a different route requested by you, or the tariff in force at the time.
• 3. Cancelling. You can cancel in the app while the app offers a Cancel button. Any cancellation charge is shown in the app before you confirm, and you are never charged more than you were shown. After that, please call us on 01905 700750.
• 4. Paying. You can pay by card in the app or pay the driver. Card payments are processed securely by Stripe. A temporary hold may be placed on your card when you book, and the final fare is charged at the end of the journey. Any cancellation charge is taken from the card or recorded for payment.
• 5. Tips. Tips added in the app go to your driver.
• 6. Messages and calls. In-app messages and calls are for arranging your journey. Abusive messages or calls may lead to your account being closed.
• 7. Vehicles. "Any Vehicle" sends the first available suitable car. If you need a particular type (6 Seater, Minibus, wheelchair-accessible Black Cab, Assist), choose that option.
• 8. Lost property. Contact us as soon as possible on 01905 700750 or info@worcestercabs.com.
• 9. Deleting your account. You can delete your account at any time in the app (Profile → Delete My Account).
• 10. Changes. We may update the app and these terms. Continuing to use the app means you accept the current terms..